OPERATIONS & PROGRAM MANAGER PROFESSIONAL

Celebrity Home Loans- Oak Brook, IL                                                                                                                                                               2021-2022

Information Security Analyst (March 2022-August 2022)

• Proficient with Netscope, Armorblox, Proficio, Tenable, Red Canary, Carbon Black, and several other intrusion detection systems

• Extensive experience in information security and risk management, including conducting risk assessments, developing and implementing security policies and procedures, managing vulnerabilities, and responding to security incidents

• Proven ability to reduce security risks and vulnerabilities by 20%, resulting in a 65% decrease in the number of phishing attacks, malware attacks, and denial-of-service attacks

 

Remote IT Support Specialist (Level 2)  (March 2021 – March 2022)

• IT support for a company of over 1,500 employees and 100+ tickets a day

• Reduced ticket escalation rate by over 30% by implementing a new troubleshooting business process

• Managed over 2,000 user accounts using 365Admin and Active Directory

 

Best Buy- Dekalb, IL                                                                                                                                                                                                   2019-2022

Geek Squad Advanced Repair Agent and Apple Certified Repair Technician

• Three years of experience in diagnostic testing and repairing malfunctioning hardware and software

• Resolved customer complaints quickly and efficiently, resulting in a 98% customer satisfaction rating

• Apple's Advance Certified Repair Agent – iPhone repair and Mac diagnostics

 

VFW Post 2791- Tinley Park, IL                                                                                                                                                                                2013-2018

Business Manager

• Led a team of 15 employees in the logistics and supply chain divisions to achieve operational excellence

• Increased bar sales year over year for four years, taking the average yearly revenue from $85,000 a year to over $300,000   

• Increased organic search traffic to the VFW in Tinley Park by 350%

 

UNITED STATES MARINE CORPS- Various Locations                                                                                                                                  2001-2011

Operations Manager

• Led the development and implementation of safety SOPs, collaboration with other agencies, and implementation of best practices to improve the safety, efficiency, and compliance of multiple operations and risk management programs

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Recruiter

• Participated in community events, which resulted in a 40% increase in production within my 14 high schools, exceeding shipping and recruiting goals

 

Sergeant-Team Leader

• Led a team of 30 Marines in the training and operation of 3 Amphibious Assault Vehicles, fully loaded with over 75 Marines, with 0% loss of lives or equipment during multiple combat and training exercises

 

Training Manager

• Promoted to Company Training NCO, responsible for the training and readiness of over 250 Marines during two deployments. Managed all records and logistics for over $10 billion in vehicles and equipment, ensuring 100% company readiness