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OPERATIONS & PROGRAM MANAGER PROFESSIONAL

Roles & Responsibilities

Data whisperer and problem-solver, empowering businesses with actionable insights through advanced analytics and statistical modeling. Masters in MIS, Joint SAS Certification, and experience across IT, data analysis, and security projects. Let's unlock your data's hidden potential and drive data-driven decisions.

Celebrity Home Loans- Oak Brook, IL                                                                                                                                                               2021-2022

Information Security Analyst (March 2022-August 2022)

  • Proficient with Netscope, Armorblox, Proficio, Tenable, Red Canary, Carbon Black, and several other intrusion detection systems

  • Extensive experience in information security and risk management, including conducting risk assessments, developing and implementing security policies and procedures, managing vulnerabilities, and responding to security incidents

  • Proven ability to reduce security risks and vulnerabilities by 20%, resulting in a 65% decrease in the number of phishing attacks, malware attacks, and denial-of-service attacks

 

Remote IT Support Specialist (Level 2)  (March 2021 – March 2022)

  • IT support for a company of over 1,500 employees and 100+ tickets a day

  • Reduced ticket escalation rate by over 30% by implementing a new troubleshooting business process

  • Managed over 2,000 user accounts using 365Admin and Active Directory

 

Best Buy- Dekalb, IL                                                                                                                                                                                                   2019-2022

Geek Squad Advanced Repair Agent and Apple Certified Repair Technician

  • Three years of experience in diagnostic testing and repairing malfunctioning hardware and software

  • Resolved customer complaints quickly and efficiently, resulting in a 98% customer satisfaction rating

  • Apple's Advance Certified Repair Agent – iPhone repair and Mac diagnostics

 

VFW Post 2791- Tinley Park, IL                                                                                                                                                                                2013-2018

Business Manager

  • Led a team of 15 employees in the logistics and supply chain divisions to achieve operational excellence

  • Increased bar sales year over year for four years, taking the average yearly revenue from $85,000 a year to over $300,000   

  • Increased organic search traffic to the VFW in Tinley Park by 350%

 

UNITED STATES MARINE CORPS- Various Locations                                                                                                                                  2001-2011

Operations Manager

  • Led the development and implementation of safety SOPs, collaboration with other agencies, and implementation of best practices to improve the safety, efficiency, and compliance of multiple operations and risk management programs

Recruiter

  • Participated in community events, which resulted in a 40% increase in production within my 14 high schools, exceeding shipping and recruiting goals

 

Sergeant-Team Leader

  • Led a team of 30 Marines in the training and operation of 3 Amphibious Assault Vehicles, fully loaded with over 75 Marines, with 0% loss of lives or equipment during multiple combat and training exercises

 

Training Manager

  • Promoted to Company Training NCO, responsible for the training and readiness of over 250 Marines during two deployments. Managed all records and logistics for over $10 billion in vehicles and equipment, ensuring 100% company readiness

EDUCATIONAL BACKGROUND

What I’ve Learned

Master of Science in Management Information System (MIS)

Certificate of Graduate Study

Joint SAS Certification Data Analytics using SAS Software

Specialization

Business Analytics

Northern IL University, Dekalb, December 2022 – December 2023

 

Bachelor of Science in Operational Management and Information Technology

Minor

Business Analytics and Marketing

Certifications

Microsoft, SAS, and Digital Marketing

Northern IL University, Dekalb, December 2019 - December 2022

 

Associate of Arts, General Studies

 Moraine Valley Community College, Palos Hills, IL- 2012-2013

Forensics Team – Bronze National Speaking Award Persuasive Speaking

President of Combat to College Student Veteran Organization

Internship with IL State Senator During an Election

MY SKILLS

JOINT SAS CERTIFICATION DATA ANALYTICS USING SAS SOFTWARE - SPECIALIZATION IN BUSINESS ANALYTICS

EXCEL (PIVOT, POWERBI, MACROS, DATA ANALYST, REGRESSION AND VISUALIZATIONS)

R-STUDIO, SAS (EM), SQL, TABLEAU, DOMO

MICROSOFT ADMIN, ACTIVE DIRECTORY, AZURE AD

CERTIFICATIONS IN DIGITAL MARKETING, BUSINESS ANALYSIS USING SAS SOFTWARE, AND GOOGLE ADS VIDEO, APPS, SEARCH, MEASUREMENT, AND DISPLAY CERTIFICATIONS.

SOME OF THE PROGRAMS USED DURING MY INFOSEC TIME. 
- LOGICGATE
-AMORBLOX
-NETSCOPE
-SOLAR WINDS AND OTHER REMOTE SOFTWARE TOOLS.

DOUBLE MINOR IN BUSINESS ANALYST AND MARKETING

RECOGNITIONS

PRESIDENT OF A STUDENT VETERAN ORGANIZATION

2012 PHI RHO PI NATIONAL SPEECH TOURNAMENT - BRONZE AWARD PERSUASIVE SPEAKING

PRESIDENTIAL UNIT CITATION & COMBAT ACTION RIBBON

LETTER OF RECOMMENDATION FOR FORMER IL STATE SENATOR STEVEN LANDEK

PROFESSIONAL SELLING SKILLS MARINE CORPS RECRUITER SCHOOL

LETTER OF RECOMMENDATION DR. DOWNING, PRESIDENTIAL TEACHING PROFESSOR, DEAN'S DISTINGUISHED PROFESSOR OM&IS

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